Return and Refund Policy

Return and Refund Policy

Effective date: December 2025

Overview

At ZICTEC Serviços em TI Ltda., we strive to provide high-quality digital products and services. Please read this Return and Refund Policy carefully before making a purchase

Due to the nature of our offerings, which include digital products, software-based services, and customized technical services, all sales are considered final once the service has been activated or the digital content has been delivered.

Eligibility for Refunds

Refunds may be granted only in the following situations

• Duplicate or accidental payments
• Billing errors confirmed by our support team
• Technical issues that prevent service delivery and cannot be resolved after reasonable troubleshooting efforts

All refund requests must be submitted within 7 (seven) days from the purchase date.

Non-Refundable Cases

We do not offer refunds in the following cases:

• Services that have already been activated, delivered, or fully executed
• Digital products that have been accessed, downloaded, or used
• Change of mind after purchase
• Failure to meet system, network, or technical requirements previously disclosed
• Violation of our Terms and Conditions

How to Request a Refund

To request a refund, please contact our support team by email:

Email: suporte@zictec.com.br

Please include the following information in your request:

• Order or invoice number
• Date of purchase
• Detailed reason for the refund request

Refund Processing

If a refund request is approved, the refund will be processed within 7 (seven) business days and credited to the original payment method used during the purchase

Exchanges

As our products and services are digital or service-based, we do not offer exchanges.

Contact Information

ZICTEC Serviços em TI Ltda.

Website: https://shop.zictec.com.br – https://www.zictec.com.br

Email: suporte@zictec.com.br