{"id":120,"date":"2025-12-29T14:52:34","date_gmt":"2025-12-29T17:52:34","guid":{"rendered":"https:\/\/shop.zictec.com.br\/return-and-refund-policy\/"},"modified":"2026-01-05T11:36:53","modified_gmt":"2026-01-05T14:36:53","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/shop.zictec.com.br\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\n<p><b>Return and Refund Policy<\/b><\/p>\n\n<p>Effective date: December 2025<\/p>\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n<p>At ZICTEC Servi\u00e7os em TI Ltda., we strive to provide high-quality digital products and services. Please read this Return and Refund Policy carefully before making a purchase<\/p>\n\n<p>Due to the nature of our offerings, which include digital products, software-based services, and customized technical services, all sales are considered final once the service has been activated or the digital content has been delivered.<\/p>\n\n<h2 class=\"wp-block-heading\">Eligibility for Refunds<\/h2>\n\n<p>Refunds may be granted only in the following situations<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Duplicate or accidental payments<\/li>\n\n\n\n<li>Billing errors confirmed by our support team<\/li>\n\n\n\n<li>Technical issues that prevent service delivery and cannot be resolved after reasonable troubleshooting efforts<\/li>\n<\/ul>\n\n<p>All refund requests must be submitted within 7 (seven) days from the purchase date.<\/p>\n\n<h2 class=\"wp-block-heading\">Non-Refundable Cases<\/h2>\n\n<p>We do not offer refunds in the following cases:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Services that have already been activated, delivered, or fully executed<\/li>\n\n\n\n<li>Digital products that have been accessed, downloaded, or used<\/li>\n\n\n\n<li>Change of mind after purchase<\/li>\n\n\n\n<li>Failure to meet system, network, or technical requirements previously disclosed<\/li>\n\n\n\n<li>Violation of our Terms and Conditions<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">How to Request a Refund<\/h2>\n\n<p>To request a refund, please contact our support team by email:<\/p>\n\n<p><b>Email:<\/b> suporte@zictec.com.br<\/p>\n\n<p>Please include the following information in your request:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Order or invoice number<\/li>\n\n\n\n<li>Date of purchase<\/li>\n\n\n\n<li>Detailed reason for the refund request<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Refund Processing<\/h2>\n\n<p>If a refund request is approved, the refund will be processed within 7 (seven) business days and credited to the original payment method used during the purchase<\/p>\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n<p>As our products and services are digital or service-based, we do not offer exchanges.<\/p>\n\n<h2 class=\"wp-block-heading\">Contact Information<\/h2>\n\n<p>ZICTEC Servi\u00e7os em TI Ltda.<\/p>\n\n<p>Website: <a href=\"https:\/\/shop.zictec.com.br\/en\/\">https:\/\/shop.zictec.com.br<\/a> &#8211; <a href=\"https:\/\/www.zictec.com.br\" data-type=\"link\" data-id=\"https:\/\/www.zictec.com.br\">https:\/\/www.zictec.com.br<\/a><\/p>\n\n<p>Email: suporte@zictec.com.br<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Effective date: December 2025 Overview At ZICTEC Servi\u00e7os em TI Ltda., we strive to provide high-quality digital products and services. Please read this Return and Refund Policy carefully before making a purchase Due to the nature of our offerings, which include digital products, software-based services, and customized technical services, all sales&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-120","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.zictec.com.br\/en\/wp-json\/wp\/v2\/pages\/120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.zictec.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.zictec.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.zictec.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.zictec.com.br\/en\/wp-json\/wp\/v2\/comments?post=120"}],"version-history":[{"count":2,"href":"https:\/\/shop.zictec.com.br\/en\/wp-json\/wp\/v2\/pages\/120\/revisions"}],"predecessor-version":[{"id":189,"href":"https:\/\/shop.zictec.com.br\/en\/wp-json\/wp\/v2\/pages\/120\/revisions\/189"}],"wp:attachment":[{"href":"https:\/\/shop.zictec.com.br\/en\/wp-json\/wp\/v2\/media?parent=120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}